Prepare your cloud sites
Cloud-to-cloud migration is now available on all Jira Cloud sites
For the latest guidance on performing a cloud-to-cloud migration, visit the new support documentation. This EAP documentation will be archived on May 31, 2022.
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Before you start a cloud-to-cloud migration, there are a few things you need to do to ensure you and your data are ready to go.
Understand what sites and organizations are in Atlassian
An Atlassian organization is where you find your company-wide admin settings. A site contains a single instance of each Atlassian product you’re using. Your organization contains all your cloud sites and products, and multiple sites can be part of the same organization. Sites also have their own admin settings. Learn more about Atlassian organizations
Understand source and destination sites in cloud-to-cloud migration
In a cloud-to-cloud migration, data is copied from one cloud site, known as the source site, to another cloud site, known as the destination site. The destination site can be a new site or a site with existing data.
Make sure both sites are under the same organization
To perform a cloud-to-cloud migration, the source site and the destination site must be under the same organization. If the sites are under different organizations, you’ll need to transfer one of the sites to the other organization. Learn how to transfer products to another organization
Check your plans on the source and destination sites
Your migration may have an impact on the billing for your source and destination sites, depending on the respective plans you’re subscribed to. See https://migration-docs.atlassian.net/wiki/spaces/CTCM/pages/37093384 for more details.
Check your permissions
You need to have organization admin permission or site admin permission for your source site to access the cloud-to-cloud migration feature. To create and run a new migration, you also need to have organization admin permission or site admin permission for your destination site. Learn more about admin permissions
Add Jira products to your destination site
If you’re preparing to perform a cloud-to-cloud migration for Jira, make sure your destination site has the same Jira products as your source site, even if you won’t be migrating data from the other products. This will reduce the chance of your migration failing. If there’s a product you don’t want to use after migrating, set up a free trial for that product, then deactivate the trial after your migration is complete.
Example
If you have Jira Software, Jira Work Management, and Jira Service Management on your source site and you want to migrate data from Jira Software only, you still need to add Jira Work Management and Jira Service Management to your destination site.
Install apps on your destination site
Make sure your destination site has the same user-installed apps as your source site before you run a migration. We don’t migrate app data yet, but this will reduce your chance of encountering any errors. To migrate app data, you’ll need to contact each Marketplace Partner directly.