Impact on billing when you migrate
Cloud-to-cloud migration is now available on all Jira Cloud sites
For the latest guidance on performing a cloud-to-cloud migration, visit the new support documentation. This EAP documentation will be archived on May 31, 2022.
Thank you for being a part of the early access program. This community site allows you to provide feedback through page or inline commenting. We will use your comments to improve our product and documentation. Anybody on the internet can view your comments. To know your rights and responsibilities as a customer of our cloud products, read our Atlassian Cloud Terms of Service.
Depending on the number of users you intend to migrate and the subscription plans your source and destination sites are currently on, your billing and experience in the destination site may be affected by a migration. Use the table below to understand what these changes might be. Explore Jira Cloud plans
Plan on source site | Plan on destination site | Changes |
|---|---|---|
Free plan | Free plan | No change |
Free plan | Paid plan | You'll be billed on your destination site for the additional users that have been added to groups after your migration. You won’t be billed on your source site. |
Paid plan | Free plan | You'll be able to migrate all your users, but you won’t be able to add them to groups. You’ll need to upgrade your destination site to a paid plan to do so. You’ll continue to be billed on your source site. |
Paid plan | Paid plan | You'll continue to be billed on both sites. On your destination site, you’ll be billed for the additional users that have been added to groups after your migration. If you don’t want to keep your source site after migrating, we can help you transfer credits from your source site to your destination site. Contact our customer advocates to help you with billing Remember to downgrade your source site to a Free plan after migrating. |