How we migrate users and groups

Owned by Avishekh Das
Last updated: Apr 04, 2022
2 min read

Cloud-to-cloud migration is now available on all Jira Cloud sites

For the latest guidance on performing a cloud-to-cloud migration, visit the new support documentation. This EAP documentation will be archived on May 31, 2022.

Thank you for being a part of the early access program. This community site allows you to provide feedback through page or inline commenting. We will use your comments to improve our product and documentation. Anybody on the internet can view your comments. To know your rights and responsibilities as a customer of our cloud products, read our Atlassian Cloud Terms of Service.

Cloud user management

Users in cloud have a single Atlassian account tied to their email address that they can use to access any Atlassian cloud product.

This means, when we migrate user during a cloud-to-cloud migration, we don’t have to create new user accounts in the destination site. Instead, we link any data and activity associated with a user to their existing Atlassian account.

How we migrate users and groups

Currently, cloud-to-cloud migration migrates all users and groups by default. All active and inactive users are migrated, and content associated with deleted users is also migrated.

We migrate users and groups separately, which means you’ll need to add users to their relevant groups after migration to give them product access. In upcoming releases, we’ll provide the option to preserve group membership, which means users will remain in any groups they’re part of after migration and receive product access immediately. Learn more about giving users product access

When you run additional migrations from the same source site to the same destination site, we won’t re-migrate all your users and groups. Instead, we’ll only migrate any new users and groups that have been added to the source site since the last migration.

Notifying users

Users won’t get an email notification when they’re migrated to another site. When you’re ready, you can invite your users by going to Administration > Users > Resend invite from your destination site. Alternatively, you can also give users a link to the destination site and they will be able to log in directly. Learn more about inviting users